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Zoom FAQ for Faculty and Staff – IT@JH University Information Systems – Zoom Phone Pricing Plans

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Users, however, have no administrative privileges. Q: What audio options do I have through Zoom? A: Please see Audio Options. Q: Unable to dial into the toll-based Conference lines or getting a busy signal? If you need to dial-in to a meeting and receive a busy signal, please try an alternative dial-in number. Included below is a list of US toll-based dial-in numbers that you can select from:. You must have a Licensed account to request this add-on.

Q: Do all meeting participants need to have Premium Audio to access the toll-free numbers? A: No, only the host needs Premium Audio. Q: Does Premium Audio need to be enabled for every meeting I host? A: No, Premium Audio can be configured to be included on a meeting-by-meeting basis. It can also be configured to be included for all future meetings.

For more details, refer to the Premium Audio Settings page. Zoom has replaced Adobe Connect. Q: How do I dial toll free? This feature can be added at additional cost through the IT Service Catalog.

A: No, there is no associated cost. Where is their record? Q: How do I install the desktop client? A: See our desktop client setup guide. Q: Where can I find Johns Hopkins virtual backgrounds? A: Under the U.

A: No. This is prohibited without written consent from the patient. Q: Does enabling Join Before Host allow meeting participants to start without the host actually being present? A: Meeting participants will be able to talk, but the host is required for many meeting controls, such as screen-sharing and recording. See Join Before Host for more details. Q: Can I host concurrent meetings?

A: Licensed users can host two meetings at the same time. Both meetings must be started by the original host. Q: What is an Alternative Host? This will allow the other user to start and host the meeting in your stead. Q: What is the Scheduling Privilege? This will allow the other user to schedule meetings on your behalf. Q: Are there any recommended best practices when hosting a meeting?

A: See below for before and during meeting best practices. Q: Do I need a Licensed account to join meetings? A: Joining a meeting is free with Zoom. Hosts can assign alternative hosts when they schedule a meeting. Participants can share their video, screen, and audio. Learn about managing participants in a meeting by visiting the Managing Participants in a Meeting page. Large Meetings can require pre-registration before the event. The host can either automatically approve all registrants or manually approve each one.

The host can add custom registration questions and generate reports on these registrations as well. Scheduling a Large Meeting with registration will allow participants register with their e-mail, name, other questions, and custom questions, allowing you to capture more information about your participants.

You can customize the registration for Large Meetings through an array of registration options and branding.

Scheduling a Large Meeting without registration will allow participants to join without needing to sign up in advance. Participants will be required to enter their name and email address upon joining. Zoom also allows you to schedule recurring Large Meetings with multiple occurrences, so that each occurrence uses the same meeting ID and settings. You can schedule these meetings in daily, weekly, and monthly increments. You can also set a recurring meeting to be used at any time. Meeting IDs for recurring meetings expire days after the meeting was last started.

You can customize your Large Meeting registration page with a banner, logo, and event description. Users can customize these settings when you schedule a Large Meeting that requires registration. What does my Purdue Zoom account allow me to do? Zoom license holders at Purdue can host meetings of up to 24 hours in length and with up to participants.

How do I request add-ons, like increased meeting participants? All add-ons are purchased on an annual basis. All add-ons automatically renew on July 30 of each year unless you notify your local IT support 30 days in advance.

When did Purdue begin providing Zoom accounts for all? What if I previously purchased a license? How to access Zoom within Brightspace Zoom has been added to Brightspace so that instructors can natively use the service to host virtual Zoom sessions within Brightspace.

Keyboard shortcuts Keyboard shortcuts allow a person to navigate Zoom meetings and features without using a mouse. When in the meeting, the host must Enable Auto-Transcription by using the Meeting Toolbar on the bottom of the screen: Users will then see Live Captions on the screen during the meeting, and can enable full, live transcript on the right side of the meeting screen.

How can I prevent my meeting room from being hijacked? Put the link to your meeting in materials only accessible to your intended attendees. Enable the Waiting Room feature. The Waiting room allows you, as the host or co-host, to allow people into your meeting.

When attendees first join your meeting, they are placed in a virtual waiting room. The host and co-host see those users waiting and can then let each person in individually, or can allow everyone in who is waiting. Note: This setting will be enabled by default for all Zoom meetings starting on March 31, It can be disabled, but you should only do so if you are confident that your meeting has been secured via other methods.

While that password can easily be used by anyone who has access to it — meaning, it is not unique to each user and can be shared freely — it does create a speed bump for bad actors just looking for an open door.

Control your screen! Do not allow your attendees to share their screen without first asking your permission. By limiting this access, if someone were to join your meeting, they would be unable to share any inappropriate materials to your other attendees. Kick them out! Make sure that you are familiar with the participant controls. That way, if a user joins unexpectedly, you know how to remove them.

Mute all attendees. You can mute all attendees, and not allow them to unmute themselves. You can not only mute and un-mute everyone, but you can also prevent attendees from un-muting themselves.

If everyone you expect in your meeting has arrived, you can lock the meeting to all additional attendees. This will prevent anyone, even if they have the meeting link and password, from joining. Where do my meetings « go »? Are the routed through other countries?

How do I remove someone from my meeting? How can I arrange a Zoom meeting for another person? Join the meeting, and then transfer the host role to another user. You may then stay in that meeting, or leave, and the meeting will continue as planned.

This involves adding them in User Management, and then adding them as an alternate host. What equipment is needed for Zoom? Depending on how you wish to connect to the meeting, you will need some combination of the following: Computer with Internet connection Microphone Webcam — See this guide on Webcam recommendations Telephone Mobile Device The Zoom app is available through Apple iTunes and the Google Play Store.

Can I use a virtual background in a Zoom meeting? If the toolbar is hidden, move your mouse to the bottom of the meeting screen, or press the ALT key. Select Choose Virtual Background From this window, you can select an image to appear behind you.

This image can be a still image or short movie. You can select from the pre-loaded options, or upload your own file. How do I allow non-hosts to share their screen? What is a waiting room and how do I use it? To toggle the waiting room feature for your account: Sign in to the Zoom web portal. In the navigation menu, click Account Management then Settings. On the Meeting tab, navigate to the Waiting Room option under In-Meeting Advanced and change the setting to enabled or disabled.

Select who you want to admit to the waiting room. All participants: All participants joining your meeting will be admitted to the waiting room.

Guest participants only: Only participants who are not on your Zoom account or are not logged in will be admitted to the waiting room. If not logged in, they will have an option to log in. Note: If Guest participants only is enabled, you can also enable the option to allow internal participants users on the account , to admit guests from the waiting room if the host is not in the meeting.

To toggle the option per meeting: Sign in to the Zoom web portal. Click Meetings. Click the Personal Meeting Room tab. Click Edit this Meeting. Click Save. Click Admit All to allow all users in the waiting room to join the meeting. Then select Put in Waiting Room. What if my conference room or computer does not have all the equipment Please contact your local IT Support team for information on acquiring the necessary equipment to use Zoom in rooms on campus, or in your home office.

 
 

 

How do i add licenses to my zoom account –

 
Learn about managing participants in a meeting by visiting the Managing Participants in a Meeting page. There are multiple roles available for a Large Meeting : host, co-host, alternative host, and participant. For more information, see Recording without the Host.

 
 

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